Embedded Files
Built to Scale, Easy to Update
ABOUT THIS PROJECT
The Ask: Leadership requested training for all HR employees and hiring managers, expecting a typical eLearning course. We recommended a just-in-time approach instead.
Description: We created short "how to" videos and job aids accessible within the workflow, allowing users to learn while performing actual recruiting tasks rather than through pre-launch eLearning.
Results: Users adopted the system quickly. The resources were developed rapidly and updated efficiently, requiring significantly less time and resources than a full course.
A Simple Solution That Delivered: Just-in-time training was the most effective approach and it reinforced our commitment to keeping solutions simple. We accelerated development, improved scalability, and made ongoing maintenance significantly more efficient.
Tools
Camtasia
Snagit
Microsoft Word
Skills
Instructional Design/Adult Learning
Instructor-led Training
Audio/Video Editing
Click here for additional details
Click here for additional details
This solution was straightforward: By creating concise, task-based resources, we made content easy to distribute and update across channels, removed barriers to getting started, and scaled as the system evolved. The approach cut administrative overhead and costs, reduced cognitive load for users, and enabled data-driven refinement.
Multi-channel Delivery: The modular nature of these resources streamlined distribution across multiple channels. Videos and job aids were easily embedded in the organization's internal knowledge base and intranet, making the same content discoverable through search and accessible from various entry points without reformatting or redevelopment.
Reduced Barrier to Entry: Unlike eLearning courses that require users to complete entire modules before accessing the system, our approach eliminated barriers to getting started. Users could begin working immediately and seek help when needed, reducing frustration and time-to-productivity.
Scalability and Future-Proofing: As the system evolves and new features are added, individual videos and job aids can be updated or added independently without rebuilding an entire course. This modular approach scales efficiently as the organization's needs change.
Scalability and Future-Proofing: As the system evolves and new features are added, individual videos and job aids can be updated or added independently without rebuilding an entire course. This modular approach scales efficiently as the organization's needs change.
Data-Driven Refinement: Short, discrete resources allowed for easier tracking of which topics users actually needed help with.
Data-Driven Refinement: Short, discrete resources allowed for easier tracking of which topics users actually needed help with.
Reduced Completion Burden: Traditional eLearning creates compliance overhead—tracking completions, sending reminders, managing exceptions. Just-in-time resources eliminate this administrative burden entirely, freeing HR to focus on other strategic work.
Reduced Completion Burden: Traditional eLearning creates compliance overhead—tracking completions, sending reminders, managing exceptions. Just-in-time resources eliminate this administrative burden entirely, freeing HR to focus on other strategic work.
Cognitive Load Management: Breaking learning into small, task-specific chunks prevents cognitive overload. Users absorb only what they need in the moment they need it.
Cognitive Load Management: Breaking learning into small, task-specific chunks prevents cognitive overload. Users absorb only what they need in the moment they need it.
Cost-Effectiveness: Beyond faster development, this approach reduced costs by minimizing instructional design complexity, which, in turn significantly reduced maintenance debt.
Cost-Effectiveness: Beyond faster development, this approach reduced costs by minimizing instructional design complexity, which, in turn significantly reduced maintenance debt.
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